QuickBooks is a leading accounting software that helps businesses manage their finances efficiently. However, users may occasionally encounter errors that disrupt their workflow. One such common issue is QuickBooks Error 6190. This error typically occurs when users attempt to access a company file (.QBW) in a multi-user environment.
In this blog, we will explore the causes of QuickBooks Error 6190, how to fix it, and ways to prevent it from recurring.
What is QuickBooks Error 6190?
QuickBooks Error 6190 is part of the 6000 series errors, which indicate problems with accessing the company file. When this error occurs, users may receive the following message:
"QuickBooks was unable to open the company file [path] on the host computer. Please verify that you have the necessary permissions and that the file is not being used by another application."
This error usually happens in a multi-user mode environment where multiple users attempt to access the same company file simultaneously.
Causes of QuickBooks Error 6190
Understanding the root cause of QuickBooks Error 6190 can help in resolving it effectively. Below are the common reasons:
Mismatch Between .TLG and .QBW Files: If the transaction log file (.TLG) does not match the company file (.QBW), QuickBooks may display Error 6190.
Company File is in Use by Another User: If another user is logged in on a different workstation and is accessing the company file, you might encounter this error.
Damaged or Corrupt QuickBooks Data File: Corruption in the company file or the transaction log file can trigger this error.
Insufficient User Permissions: If the user attempting to access the file does not have the required permissions, QuickBooks may prevent access.
Network Connectivity Issues: Problems with the network connection between the server and the workstation can also lead to this error.
Incorrect Hosting Configuration: If multiple systems are configured as hosts instead of only the server, it can cause conflicts.
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How to Fix QuickBooks Error 6190
Below are some of the best troubleshooting methods to resolve QuickBooks Error 6190.
1. Use QuickBooks File Doctor
QuickBooks File Doctor is a built-in tool that helps resolve company file and network-related errors.
Steps to use QuickBooks File Doctor:
Download and install the QuickBooks Tool Hub from the official Intuit website.
Open the Tool Hub and select Company File Issues.
Click on Run QuickBooks File Doctor.
Select the affected company file and start the scan.
Wait for the process to complete and check if the issue is resolved.
2. Verify and Rename the .TLG and .ND Files
The transaction log file (.TLG) and network descriptor file (.ND) may sometimes cause conflicts.
Steps to rename these files:
Navigate to the folder where your QuickBooks company file is stored.
Locate the files with extensions .TLG and .ND.
Right-click each file and select Rename.
Add “.OLD” at the end of the file names (e.g.,
companyfile.tlg.old).Reopen QuickBooks and check if the error is resolved.
3. Ensure Single-User Access Mode
If multiple users are trying to access the company file at the same time, switching to single-user mode might help.
Steps to switch to Single-User Mode:
Ask all users to log out of QuickBooks.
On the main workstation (server), open QuickBooks.
Go to File Switch to Single-User Mode.
Access the company file and check if the error persists.
4. Check Hosting Settings
Improper hosting settings on multiple systems can lead to QuickBooks Error 6190.
Steps to verify hosting settings:
Open QuickBooks on all workstations.
Go to File Utilities.
If you see Host Multi-User Access, do NOT select it (this means the workstation is not hosting).
On the server computer, ensure that Host Multi-User Access is enabled.
Restart QuickBooks and try opening the company file.
5. Restore a Backup
If none of the above steps work, restoring a previous backup of your company file might help.
Steps to restore a backup:
Open QuickBooks and go to File Open or Restore Company.
Select Restore a backup copy and click Next.
Choose Local Backup and find the latest backup file.
Follow the on-screen prompts to restore the backup.
6. Check Network Connection
A weak or unstable network connection can cause QuickBooks Error 6190. Ensure that:
The network cables are securely connected.
The internet connection is stable.
The server is turned on and accessible.
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How to Prevent QuickBooks Error 6190
Prevention is always better than troubleshooting. Here are some preventive measures to avoid encountering QuickBooks Error 6190 in the future:
Regularly Update QuickBooks: Keep your QuickBooks software up to date to ensure compatibility and security patches.
Maintain a Proper Backup: Always create backups of your QuickBooks data files to prevent data loss.
Avoid Simultaneous Access: Ensure that only authorized users access the company file to prevent conflicts.
Use a Stable Network: Always use a strong network connection, especially in a multi-user setup.
Enable QuickBooks Database Server Manager: This tool helps manage network issues and file access efficiently.
Regularly Run QuickBooks File Doctor: Running this tool periodically can help identify and fix minor issues before they become major problems.
Conclusion
QuickBooks Error 6190 can be frustrating, but by understanding its causes and following the troubleshooting steps above, you can resolve it efficiently. Regular maintenance and preventive measures can also help ensure smooth operation in the long run.
If you continue to experience this error despite following these solutions, consider reaching out to QuickBooks Support or consulting an IT professional to check for deeper issues within your system.
By implementing best practices, you can keep your QuickBooks software running smoothly and avoid disruptions in managing your financial data.
If you’re still facing challenges, don’t hesitate to seek professional support from Data Service Helpline at +1-888-538-1314 to safeguard your financial data and ensure seamless QuickBooks operations effectively.
