Experiencing a flight cancellation can be stressful, but rebooking with TAP Air Portugal is a straightforward process. Here's a step-by-step guide to help you navigate rebooking a cancelled flight with TAP Air Portugal.
Immediate Steps After Cancellation Notification
Check for Automatic Rebooking: TAP Air Portugal often automatically rebooks passengers on the next available flight. You'll receive an email or SMS with your new flight details. Ensure your contact information is up-to-date to receive timely notifications.
Access the Self-Service Tool: If the new flight doesn't suit your schedule, TAP offers a Self Service feature that allows you to manage your booking. Through this tool, you can accept the proposed flight, select an alternative TAP-operated flight, request a refund, or obtain a certificate of irregularity. Access this feature via the "Manage Booking" section on TAP's website or through the link provided in the notification message.
Alternative Rebooking Options
Contact TAP Air Portugal Customer Service: If you prefer personalized assistance or if your booking includes special services (e.g., unaccompanied minors, medical needs), it's advisable to speak directly with a customer service representative. You can reach TAP's Contact Center 24/7 at +1 (800) 903-7914.
Visit a Local TAP Office: For in-person support, consider visiting a TAP Air Portugal ticketing office. While specific locations vary, TAP maintains offices in many countries. For instance, the headquarters is located at Edifício 25 do Aeroporto de Lisboa, 1700-008 Lisbon, Portugal.
Understanding Your Rights
Under TAP Air Portugal's transport conditions, if your flight is cancelled, you are entitled to:
Reimbursement: Receive a full refund for the unused portion of your ticket within seven days.
Re-routing: Be rebooked on an alternative flight to your final destination at the earliest opportunity.
Care Services: Access to meals, refreshments, and accommodation if necessary, during extended waits.
Important Considerations
Third-Party Bookings: If you booked your flight through a travel agency or third-party website, contact them directly for rebooking assistance.
Special Assistance: Passengers requiring special assistance or those with complex itineraries should reach out to customer service to ensure all needs are adequately addressed.
Stay Informed: Regularly check your email and phone for updates from TAP regarding your flight status. Keeping informed will help you take timely actions and reduce potential inconveniences.
By following these steps and understanding your rights, you can efficiently manage the rebooking process with TAP Air Portugal, ensuring a smoother continuation of your journey.
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