QuickBooks is widely used by businesses to manage finances, but users sometimes encounter issues like QuickBooks Error H202 when trying to switch to multi-user mode. This error prevents access to company files in multi-user environments, disrupting workflows and delaying important financial tasks.
In this blog, we’ll discuss the causes of QuickBooks Error H202 and walk you through various methods to resolve it.
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What is QuickBooks Error H202?
QuickBooks Error H202 occurs when a user attempts to access a company file located on another computer (server) in a multi-user setup, but QuickBooks is unable to establish a connection. This error typically arises because the multi-user mode setup is blocked by communication issues between the QuickBooks application and the server.
The error message often says: "Error H202: This company file is on another computer, and QuickBooks needs some help connecting."
Causes of QuickBooks Error H202
Several reasons can trigger Error H202 in QuickBooks. Understanding these causes is key to resolving the problem effectively.
1. Incorrect Hosting Configuration
One of the most common causes of Error H202 is incorrect hosting settings. If hosting is not correctly configured on the server or workstations, QuickBooks cannot communicate with the company file.
2. Blocked Communication by Firewall
If your firewall settings block incoming or outgoing communication between the QuickBooks application and the server, this can trigger Error H202.
3. DNS Issues
Issues with the DNS (Domain Name System) can prevent the server computer from being recognized by QuickBooks. This leads to connection problems in multi-user mode.
4. QuickBooks Database Server Manager Not Running
The QuickBooks Database Server Manager is necessary for multi-user mode. If it’s not running on the server, Error H202 will appear.
5. Damaged QuickBooks Files
Corrupted or damaged QuickBooks files can interfere with the multi-user setup, causing Error H202 to appear when accessing the company file.
How to Fix QuickBooks Error H202
Fortunately, there are several methods to fix QuickBooks Error H202 and restore smooth access to the company file in multi-user mode.
1. Verify Hosting Settings
Ensure that hosting is correctly configured on both the server and the workstations.
Steps to Verify Hosting Settings:
- Open QuickBooks on each workstation.
- Go to File Utilities.
- If you see Stop Hosting Multi-User Access, select it. This means the workstation is not supposed to host the company file.
- Ensure that only the server is set to host the multi-user mode.
After adjusting the hosting settings, try accessing the company file to see if the issue is resolved.
2. Create a New Company File Folder
Sometimes, the current folder that contains the company file may be causing the issue. Creating a new folder for the company file can resolve Error H202.
Steps to Create a New Folder:
- On the server computer, create a new folder in a location you can easily access.
- Copy the company file (.qbw) and paste it into the new folder.
- Configure folder permissions to allow access to all users.
- Try opening the company file from the new folder in multi-user mode.
3. Add QuickBooks Ports to Firewall Settings
Firewalls often block the communication necessary for QuickBooks multi-user mode to function. You can resolve Error H202 by configuring your firewall settings.
Steps to Configure Firewall Settings:
- Open the Control Panel on the server computer.
- Select Windows Firewall and then choose Advanced Settings.
- Click on Inbound Rules, then choose New Rule.
- Select Port and click Next.
- Enter the QuickBooks-specific ports:
- For QuickBooks Desktop 2021: 8019, 56728, 55378-55382.
- For QuickBooks Desktop 2020: 8019, 56727, 55373-55377.
- Click Next, allow the connection, and give the rule a name like "QuickBooks Ports."
- Repeat these steps for Outbound Rules.
Once the firewall rules are configured, restart QuickBooks and try accessing the company file in multi-user mode.
4. Run QuickBooks Database Server Manager
The QuickBooks Database Server Manager allows multiple users to access the company file. Ensure that it’s running on the server computer.
Steps to Run Database Server Manager:
- Open the QuickBooks Tool Hub on the server (download it from the Intuit website if you don’t have it).
- In the Tool Hub, select Network Issues.
- Click on QuickBooks Database Server Manager.
- In the Database Server Manager, scan the folder where your company file is stored.
- After the scan is complete, try accessing the company file in multi-user mode.
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5. Use QuickBooks File Doctor Tool
The QuickBooks File Doctor Tool can automatically identify and fix issues related to QuickBooks Error H202.
Steps to Use QuickBooks File Doctor:
- Download and install the QuickBooks Tool Hub.
- Open the Tool Hub and select the Company File Issues tab.
- Click on Run QuickBooks File Doctor.
- Select your company file and choose Check your file.
- The File Doctor will scan for issues and attempt to repair them.
- Once the scan is complete, open QuickBooks and try accessing the company file in multi-user mode.
6. Test Network Connectivity
Testing network connectivity between workstations and the server can help diagnose and resolve Error H202.
Steps to Test Network Connectivity:
- On the server computer, press Windows + R to open the Run command.
- Type CMD and press Enter to open the command prompt.
- In the command prompt, type ping [server name] and press Enter.
- If you receive a reply, your network connection is fine. If not, there may be a network issue causing Error H202.
Ensure that the server and workstations are on the same network and that there are no network interruptions.
7. Edit the Windows Hosts File
Editing the Windows Hosts file can help ensure that the server is properly identified on the network, resolving Error H202.
Steps to Edit Hosts File:
- Navigate to C:\Windows\System32\Drivers\Etc on the server computer.
- Open the Hosts file using Notepad.
- Add the IP address and name of the server at the bottom of the file.
- Save the changes and restart the computer.
After editing the Hosts file, try accessing the company file again in multi-user mode.
8. Contact QuickBooks Support
If none of the above solutions resolve the issue, contact QuickBooks Support for professional assistance.
Contact Information:
For expert help in resolving QuickBooks Error H202, call +1-888-538-1314. Their support team can provide specialized guidance and troubleshooting.
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Conclusion
QuickBooks Error H202 can be frustrating, but by following the steps outlined in this guide, you can effectively troubleshoot and resolve the issue. Whether it’s a hosting configuration error, firewall blockage, or damaged QuickBooks files, these solutions will help you restore multi-user access to your company files.
If you continue to experience problems or need further assistance, don’t hesitate to contact QuickBooks Support at +1-888-538-1314.
