Brother printers are widely used due to their reliability and efficiency. However, users may occasionally encounter issues where the printer enters an error state, disrupting printing tasks. This article will guide you through troubleshooting a Brother printer in an error state on Windows 11 and Mac. Our solutions are provided by EasyPrinterSupport, a company specializing in printer support and services.
Understanding the Error State
When a Brother printer displays an "error state" message, it indicates a problem preventing it from functioning correctly. Common causes include connectivity issues, outdated drivers, hardware malfunctions, or misconfigurations. Addressing these issues systematically can often resolve the error and restore normal printer operation.
Troubleshooting Brother Printer in Error State on Windows 11
Step 1: Check Physical Connections
Ensure all cables are securely connected. For wireless printers, verify the Wi-Fi connection is stable. Restart both the printer and the computer to refresh connections.
Step 2: Update Printer Drivers
Outdated drivers can cause communication problems. Follow these steps to update drivers on Windows 11:
- Open Settings and go to Update Security.
- Select Windows Update and click Check for updates.
- If updates are available for your printer, download and install them.
- Alternatively, visit the Brother website to download the latest drivers for your specific printer model.
Step 3: Run the Printer Troubleshooter
Windows 11 includes a built-in troubleshooter that can automatically detect and fix printer issues:
- Go to Settings System Troubleshoot.
- Click Other troubleshooters.
- Find Printer and click Run. Follow the on-screen instructions to complete the troubleshooting process.
Step 4: Restart the Print Spooler Service
The Print Spooler service manages print jobs and can sometimes cause errors if not functioning correctly:
- Press Win + R, type
services.msc, and press Enter. - Locate Print Spooler, right-click, and select Restart.
Troubleshooting Brother Printer in Error State on Mac
Step 1: Verify Connections
Similar to Windows, ensure all physical connections are secure and the Wi-Fi connection is stable for wireless printers. Restart both the printer and the Mac.
Step 2: Update Printer Drivers
Ensure you have the latest printer drivers installed:
- Click the Apple menu and select System Preferences.
- Choose Printers Scanners.
- Select your Brother printer and click Options Supplies.
- Check for any available updates and install them if necessary.
Step 3: Reset the Printing System
Resetting the printing system can clear errors and refresh printer settings:
- Open System Preferences and go to Printers Scanners.
- Right-click (or control-click) in the list of printers and select Reset printing system.
- Confirm the action and re-add your Brother printer.
Step 4: Clear Print Jobs
Stuck print jobs can cause error states:
- Open System Preferences and select Printers Scanners.
- Choose your Brother printer and click Open Print Queue.
- Cancel all pending print jobs.
Conclusion
Encountering a Brother printer in an error state on Windows 11 or Mac can be frustrating, but following these troubleshooting steps can help resolve the issue. EasyPrinterSupport is dedicated to providing comprehensive support for all your printing needs. If these solutions do not resolve the problem, consider reaching out to professional support for further assistance.
