There are a few circumstances when you might encounter QuickBooks error code PS038, for instance, when running a payroll, downloading tax table updates, and when the paychecks get stuck as “Online to Send.”
It might occur due to certain reasons, including an outdated QuickBooks version, data integrity issues, inactive payroll service, and many others. As a result, it prevents you from updating, running, and activating QuickBooks Payroll. Let’s address and resolve the error thoroughly.
This is the message that pops up on the screen when this error occurs:
“You’ve retrieved the latest payroll update and validated your Payroll subscription. We strongly recommend that you go online again before mm/dd/yyyy. [PS038]”
Has a non-working payroll made you worried? It’s ok, this is the right place that can provide the best solutions to tackle error PS038. If you can’t resolve it alone or prefer professional assistance, dial 855–542–9309.
Detrimental Causes that Lead to Payroll Error PS038
To know the error in depth, you should know what caused it. Here are some causes mentioned to help you with that:
- Incorrect Internet Security.
- Misconfigured Firewall settings.
- Corrupted QuickBooks company files.
- If you have installed multiple versions of the software.
- A file that is required to update the payroll is missing.
Fixes You can Try for QuickBooks Error Code PS038
After knowing every detail about the error, including its causes, let’s move forward to the resolution procedure.
Step 1: Get the latest QB update and create a backup of your data
If you are proceeding with the troubleshooting of the QuickBooks error PS038, it is essential to ensure you have the latest update of QuickBooks downloaded on the computer. Additionally, don’t forget to create a backup of your company file data so that, in an emergency, it can be retrieved later.
Step 2: Send payroll or usage data
- Move to the Employees.
- Click My Payroll Service.
- Choose Send Usage Data.
Note: If no above option is present, proceed.
- Again, go to the Employees.
- Choose Send Payroll Data.
- Hover over the Send/Receive Payroll Data window.
- Click Send All.
- Now, enter the payroll service PIN.
If the send is successful, it is essential to update payroll.
In case it’s unsuccessful, you should contact a professional.
If you are still facing the error, proceed.
Step 3: Identify the stuck paychecks
- Choose Edit.
- Click Find.
- Go to the Advanced tab.
- Now, under the Filter section, choose Detail Level from the Filter list.
- Pick the Summary Only option.
- Hover over the Filter list.
- Swipe down till the Online Status option.
- Choose the Online to Send.
- Click the Find option.
- Here, you can see the paychecks that were not sent to Intuit in the first place.
- Go to the Find window.
- Write down the Number of matches.
Recommended to read: How to fix payroll mistakes in QuickBooks Online?
Step 4: Verify and rebuild your data
- Go to the Find window.
- You have to run a Data Verification Tool.
- Hence, the paychecks that are stuck and waiting to be sent can be seen.
- Rebuilt your data.
- Update payroll.
If you still encounter the error, contact a QB Expert.
Final Words
At last, it is to be considered that the QuickBooks error code PS038 usually occurs when updating the tax table or activating QB. One of the most triggering factors behind this error is incorrect internet security settings. We have mentioned four steps that you should implement carefully to eradicate the error at the earliest. Hopefully, this blog is easily understandable and effective in resolving the problem. For any other query, dial 855–542–9309 and directly interact with a QB Expert.
You may also read: Easy Methods to Effectively Address QuickBooks Error 12031
